If you are unsure about how often you would like to come in, we often recommend to begin with weekly appointments, but it is possible to come less frequently. This is something that your counsellor will discuss with you over the first few sessions and together you will come up with a plan that is best for you. Some of the considerations will be:
Payment is due at the beginning of each session and can be made by cash, debit (New West office only), Interac eTransfer, Visa, MasterCard, American Express, or Discover. After payment is received, a receipt will be issued by email.
If you are seeing us in person, you may pay by cash, debit (New West and Langley only) cheque or credit card at the time of your session. Please bring exact change if you are paying by cash.
Prepayment is required for out of office clients. We accept payment through credit card, internet bank transfer or you can mail in a cheque. Prepayment is required before time of session.
In Canada, if you are covered by extended health insurance at work you may be eligible for some coverage of counselling sessions. Before you come for counselling, call your insurance provider (e.g., Great West Life, Blue Cross) for your coverage details. Please view our Insurance Information Here for more information on insurance.
Clients must provide a minimum of 48 hours notice for all cancellations. Appointments that are cancelled or missed without 48 hours notice will be charged the full amount of the scheduled appointment. Cancellations or changes to your appointment can be made by calling our office at (604) 629-7108.
Snow policy or weather emergencies: Sessions are held at the appointed time by phone or Skype (instead of in person) in the case of a declared Snow Emergency (or other Travel-Ban).
All of the information that we share together is strictly confidential unless one of the following should occur:
The courts subpoena my files.
I am subpoenaed as a witness in court.
I suspect a case of child abuse that has not been previously reported. In this case I am required by law to report to the Ministry for Children and Families.
If you threaten to harm yourself or another. In this case I am also required to report this to the proper authorities.